Shipping Policy

1. Where we ship

We currently ship to addresses within the United States. We do not ship internationally at this time; international shipping will be announced on this page when it becomes available.

2. How orders are fulfilled

Exelum is an approved retailer of InstaMed products. To keep products in the manufacturer's original sealed packaging and shorten the path to your door, orders are packed and shipped directly from the manufacturer's fulfillment facility on our behalf. Your order confirmation, shipping notice and customer support all come from Exelum.

3. Processing time

Orders are handed to the carrier within 1–2 business days of payment confirmation. Orders placed on weekends or US federal holidays are processed on the next business day. During peak periods, processing may take longer; we will notify you by email if your order is delayed.

4. Carriers and delivery time

Orders are shipped by USPS, UPS or FedEx, selected by the fulfillment facility for your destination. Delivery time depends on the carrier and your location and is shown on the carrier's tracking page once your order ships. Delivery dates provided by carriers are estimates, not guarantees.

5. Shipping cost

Shipping is calculated by the carrier at checkout based on your address and the size of your order. The exact amount is shown before you confirm payment. We do not currently offer free shipping.

6. Tracking

When your order ships, we email you a tracking number. Tracking information may take up to 24 hours to appear on the carrier's site.

7. Address accuracy

Please check your shipping address before placing an order. We are not responsible for orders shipped to an incorrect address provided at checkout. If you notice an error, contact support@exelum.one immediately; we can correct the address only before the order is handed to the carrier.

8. Lost, delayed or damaged shipments

If your tracking shows no movement for 7 business days, or your order arrives damaged, contact support@exelum.one with your order number and, for damage, photos of the package and contents. We will work with the carrier to resolve the issue and, where appropriate, replace the order or issue a refund under our Returns & Refunds Policy.

9. Undeliverable packages

Packages returned to the fulfillment facility as undeliverable (wrong address, refused delivery, unclaimed) will be refunded for the product cost, less the original shipping charge, once the package is received back.

10. Contact

Exelum LLC

1314 Las Olas Blvd, Suite #1220, Fort Lauderdale, FL 33301

Email: support@exelum.one

Phone: +1 (954) 853-2676