Privacy Policy

1. Information we collect

Information you give us: your name, email address, phone number, shipping and billing address, order details, and anything you write to us through email or our contact form.

Payment information: payments are handled by our payment processor. We receive a confirmation of payment and limited card details (such as card type and last four digits). We do not receive or store your full card number.

Information collected automatically: IP address, browser and device type, pages viewed, referring page, and similar technical data, collected through cookies and comparable technologies.

2. How we use your information

We use personal information to:

process, ship and support your orders, including returns and refunds;

send order confirmations, shipping updates and replies to your requests;

prevent fraud and protect the security of our site and customers;

keep records we are required to keep by law, including tax and accounting records;

improve the site and our service;

send marketing emails, only if you opt in. Every marketing email includes a link to unsubscribe.

3. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share information only with service providers who help us run the business, such as our payment processor, shipping carriers, website hosting and database providers, and email delivery services. They may use your information only to perform services for us.

We may also disclose information when required by law, to respond to legal process, to protect our rights or the safety of others, or as part of a merger, sale or transfer of our business.

4. Cookies

We use cookies that are necessary for the site to work, such as keeping items in the cart and keeping you signed in. We may also use analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings; some parts of the site may not work without necessary cookies.

5. Data retention

We keep order and account information for as long as needed to provide our services and to meet legal, tax and accounting obligations. When information is no longer needed, we delete it or make it anonymous.

6. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections and restricted access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your choices and rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing emails at any time. Depending on your state of residence, you may have additional rights under state privacy laws. To make a request, email support@exelum.one. We will verify your identity before acting on the request and will respond within the time required by applicable law.

8. Children

Our site is intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Material changes will be posted on this page.

10. Contact us

Exelum LLC

1314 Las Olas Blvd, Suite #1220, Fort Lauderdale, FL 33301

Email: support@exelum.one

Phone: +1 (954) 853-2676